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Terms and Conditions

All goods are offered subject to stock availability.  If for any reason they are no longer available we will try to offer an alternative, otherwise we reserve the right to cancel the contract and offer a refund.

 

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or product description error.

  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English. The details of your specific contract will not be filed by Desirablegiftscrafts.co.uk

 

VOUCHER CODES & PROMOTIONAL OFFERS

 

Promotional voucher code, Free Postage & Packaging code and Discount code offered by Desirable’s Gifts & Crafts are valid only for use as part of a purchase made. Only one voucher code can be redeemed per customer i.e. you can only redeem the code once.

 

  • Only one voucher code or free postage & packaging code or discount code can be redeemed per order.

  • Voucher code or free postage & packaging code or discount code must be entered at the check-out page when placing your order and cannot be retrospectively applied.

  • Voucher code or free postage & packaging code or discount code cannot be exchanged for cash should you return your order.

  • Voucher code or free postage & packaging code or discount code  cannot be used in conjunction with any other offers.

  • Voucher code or free postage & packaging code or discount code can only be used once and within the time period stated.

We reserve the right to withdraw special offers, cancel and refund orders at any time at our sole discretion.

 

DESCRIPTION OF PRODUCTS

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.

CONTRACT CANCELLATION UNDER THE DISTANCE SELLING REGULATIONS

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price but will not refund the delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products, not used them and will return them in the original unopened packaging.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:

  • Made to measure or personalised goods

  • If goods have been used (except where faulty) and are not in the original condition and packaging you received them in.

Please see our Returns and Refund policy for further details.